Welcome to Chill at Hill. By accessing our website chillathill.in, making a reservation, or staying at our property, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.

1. Reservations & Bookings

• All bookings are subject to availability and confirmation.

• A valid payment method (credit/debit card, UPI, Razorpay, or other accepted methods) must be provided to secure a booking.

• We reserve the right to cancel unconfirmed or fraudulent bookings.

2. Check-in & Check-out

• Check-in time: Anytime

• Check-out time: Anytime

• Early check-in or late check-out may be available upon request and may incur additional charges.

3. Guest Identification

• Valid government-issued photo ID (passport, driver’s license, Aadhaar, etc.) is required at check-in.

• The hotel reserves the right to refuse entry without valid identification.

4. Payments

• All payments must be made in full at the time of booking or check-in unless otherwise agreed.

• Online payments are processed securely through Razorpay (or applicable payment provider).

• The hotel is not responsible for payment delays caused by banks or third-party providers.

5. Cancellations & Refunds

• Cancellations and refunds are subject to our Refund & Cancellation Policy (see separate page).

6. Guest Responsibilities

Guests are expected to:

• Treat hotel property with care and respect.

• Comply with all safety, health, and conduct rules of the property.

• Avoid any unlawful, disruptive, or unsafe behavior.

• Remain responsible for any damage caused to hotel property during their stay.

7. Prohibited Activities

The following are strictly prohibited:

• Smoking in non-smoking areas.

• Illegal activities or possession of prohibited items.

• Bringing outside food, alcohol, or hazardous items without prior approval.

• Disturbing other guests or creating excessive noise.

8. Liability

• The hotel is not responsible for loss, theft, or damage to personal belongings.

• Guests are advised to use in-room safes or leave valuables at the front desk.

• The hotel shall not be liable for injuries, accidents, or illnesses that occur during your stay, except where caused by our proven negligence.

9. Force Majeure

The hotel is not liable for delays or cancellations due to events beyond our control (natural disasters, strikes, pandemics, government restrictions, etc.).

10. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of relevant city.

11. Amendments

We may update or amend these Terms & Conditions at any time. Updates will be posted on this page with a revised "Last Updated" date.

For questions or concerns regarding these Terms & Conditions, please contact:
Address: Bicketty, Tamil Nadu 643202, India
Email: info@chillathill.in
Phone: +91 8754251680