• Bicketty, Tamil Nadu 643202, India
  • +91 8754251680

Privacy Policy

Welcome to Chill at Hill Hotel. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://chillathill.in, make a reservation, or otherwise interact with us.

1. What Information We Collect

We may collect and process the following types of personal data:

  • Identity Information: name, date of birth, gender

  • Contact Information: email address, phone number, postal address

  • Booking Information: dates of stay, room preference, special requests, payment method, credit/debit card details (for processing)

  • Usage Data: IP address, browser type, device type, pages visited, time spent, referring/exit pages, platform used

  • Communications Data: correspondence with you, feedback, reviews, customer support conversations

  • Marketing Data: preferences for receiving marketing communications

2. How We Collect Your Information

We collect your information in several ways:

  • When you make a booking or reservation through the Site or through phone/email

  • When you register an account on our Site (if applicable)

  • When you subscribe to newsletters or marketing materials

  • Through online forms, surveys or questionnaires

  • Automatically via cookies, web beacons, and other tracking technologies when you use the Site

3. Use of Your Information

We use your personal data for various purposes, including:

  • To process and manage your booking

  • To provide you with services and respond to your requests

  • To improve our Site, services, and customer experience

  • To send you updates, promotional materials, offers, if you’ve consented

  • To manage payments and prevent fraud

  • For security, analytics, and system maintenance

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Recognize your device and remember your preferences

  • Understand how you use the Site (analytics)

  • Improve and optimize our Site performance

  • For marketing and personalization

You may disable cookies via your browser settings, but doing so may affect some functionalities.

5. Sharing Your Information

We may share your information with third parties in the following circumstances:

  • With service providers who help us run the Site, process payments, manage reservations, send emails, provide customer support

  • With our service partners, suppliers, or affiliates when necessary for your stay (e.g. housekeeping, event vendors)

  • With law enforcement, government authorities or other entities if required by law or to protect our rights

  • In the event of a sale, merger, reorganization or acquisition, your data may be transferred, but you will be notified

6. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When data is no longer needed, we will securely delete or anonymize it.

7. Security of Your Data

We employ appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. This includes:

  • Secure servers and encrypted transmission (HTTPS)

  • Access controls and authentication

  • Regular security assessments

8. Your Rights

Depending on the law applicable in your jurisdiction, you may have rights including:

  • The right to access your personal data

  • The right to correct or update inaccurate or incomplete data

  • The right to delete your data (“right to be forgotten”)

  • The right to restrict or object to certain processing

  • The right to data portability

  • The right to withdraw consent for marketing/promotional communications

If you wish to exercise any of these rights, please contact us using the details below.

9. International Transfers

Suppose we or our service providers transfer your personal data outside your country of residence. In that case, we will ensure appropriate safeguards are in place to maintain data protection standards (e.g. standard contracts or other mechanisms required by law).

10. Children’s Privacy

Our services are not intended for children under [age, e.g. 18]. We do not deliberately collect personal data from minors. If you believe we have collected data from a minor, please contact us and we will take steps to remove that data.

11. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Last Updated date. We encourage you to check this page frequently to stay informed.


If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

Chill at Hill Hotel
Address: Bicketty, Tamil Nadu 643202, India
Email: info@chillathill.in
Phone: +91 8754251680

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